全国免费服务热线
0576-81877111
ServiceABOUT
您的位置:首页 > Service

After sale service content

One, the warranty period:

Our company provide 12 months of product warranty period since the date of acceptance for elevator equipment purchasing, your installation and related services project.

Two, emergency repair time:

1 the warranty period to provide 24 hours emergency service, once the report after receiving notice sent maintenance personnel arrived at the scene, in 30 minutes, troubleshooting, restore operation. In the event of major tasks, sent to the scene tracking service.

The 2 urban areas have fixed maintenance point of maintenance engineers are held by the quality and Technical Supervision issued the special equipment and personnel appointment cards.

The 3 companies with 365 x 24 hours service hotline: 400-077-1788.

Three, the training plan:

In order to facilitate the future user units to carry out routine maintenance, operation and simple management of elevator equipment, I Division in the elevator installation and relevant staff of the user unit commissioning and acceptance process of free on-site guidance and training.

Training time: from the elevator out of the box to the government departments of qualified acceptance.

Groom object: will participate in the user unit staff elevator daily maintenance (machine, each about 2), so that the trainees to master the general operating principle of elevator, method of use and daily maintenance of common skills.

The training content:

The basic structure and working principle of the elevator 1 understand.

2 know and understand the relevant parts of the elevator, installation position and the function of various parts of the.

3 understand the relevant knowledge of elevator electrical.

Self inspection, mutual inspection and acceptance of government departments to jointly participate in the process of 4 installation team, know the relevant parameters of the normal operation of elevator equipment.

The 5 explanation and guide the operation method and using method of elevator.

The 6 explanation and guidance on how to determine the fault handling general.

7 explain the routine maintenance and repair method of elevator.

8 instructions and safety problems in the actual use process.

The matters needing attention:

1) at the site of the training process, the training object should obey the command staff at the scene, constantly Caution.

2) is the training of personnel must be in the staff at the scene to guide below the physical operation, required by the government department in charge of examination, and achieved to separate operation of special equipment operation certificate.

Four, after sale service guarantee system:

Zhejiang Olympic Elevator Co. Ltd. on the basis of the experience of the United States Zhejiang Olympic elevator group in the after-sales service many advantages, combined with the status quo of China's domestic elevator installation, repair, maintenance, and for many years accumulation of installation, repair and maintenance experience, and gradually establish a set of their own mature and efficient after-sales service system, service network throughout the country each are big in small town.

With the Olympic brand of Zhejiang elevator ownership in the market increases day by day, professional maintenance staff is also growing, increasingly strict and scientific management, the quality of personnel after years of tempering has been significantly improved, all of which make the Zhejiang Olympic elevator products not only in the performance aspect, but also in the after-sales service has always been in the same industry a leading position, won the trust of old and new customers. Long term since, Zhejiang Olympic Elevator Co. Ltd is in sales, sales numbers and profits ahead of peers, one of the most important factors is to have effective and perfect after-sales service system, because Zhejiang Olympic elevator for each has Zhejiang Olympic elevator and will buy Zhejiang Olympic elevator clients to lift the worries.

Zhejiang Olympic Elevator Co., sales, installation, repair and maintenance of one-stop service system has passed the international quality management certification authority (ISO9001) certification.

The specific content of after-sales service system of Zhejiang Olympic Elevator Co., including the following aspects: Warranty 1 products within the service program

Purpose and principles: in the warranty period, to provide satisfactory after-sales service to users, and improve the credibility of enterprises, enhance the competition ability of enterprise.

2 product repair and maintenance service program

Objective and principles: seriously fulfill the elevator repair maintenance contract, strict quality management, improve the quality of repair and maintenance services, elevator users entrust repair maintenance often is in normal operating condition.

3 user complaints about the quality of information processing program

Purpose and principles: to deal with each customer complaints in time, do call is, consistently provide satisfactory after-sales service for the user, in order to improve the credibility of enterprises, enhance the competition ability of enterprise.

4 spare parts management program

Objective to establish the normal channels and principle: the supply of spare parts, ensure timely supply of spare parts, so that the spare parts in a controlled state, to ensure that the company and the company is controlled by the installation and maintenance of the unit to provide users with reliable quality of spare parts.

Five, repair and maintenance management system:

Zhejiang Olympic Elevator Co. Ltd has established a comprehensive repair and maintenance of security system, effectively ensure the Zhejiang Olympic elevator "user satisfaction" index is always in the industry leading level.

1 Zhejiang Austrian company maintenance service concept:

Heart, a full range, the whole system, whole process, all-weather for every Zhejiang Olympic elevator users provide satisfactory service.

2 repair and maintenance organization:

In recent years, we adhere to the "user centric", continue to increase the National Elevator maintenance network investment. At present, Zhejiang Olympic Elevator Co. Ltd. has built many branch companies and offices nationwide, more than 100 maintenance station, formed a nationwide network of repair and maintenance. Hundreds of maintenance and technical personnel and professional staff, equipped with special tools to repair and advanced testing equipment, complete, 365 days a year, 24 hours standby, ensure that you in the shortest possible time to enjoy the most convenient, satisfactory service.

3 maintenance quality supervision and spot checks

Zhejiang Olympic elevator limited company has independent installation repair technical quality department, implementation schedule according to the maintenance work, formulate "monthly repair quality inspection plan", to the maintenance staff work quality, work efficiency, field service specification and maintenance after the elevator to inspect, assessment. Every quarter of the installation and repair of meeting will be published on the service quality, as the economic basis for evaluation. It is precisely because of this set of strict quality checks, the effective mechanism, ensure that the user the elevator will always maintain the good operation state.

4.24 hour hotline emergency repair service

Zhejiang Olympic Branch in the country and offices are 24 hours emergency repair center, after receiving the repair information users, by the emergency repair center to inform the relevant repair station emergency repair personnel to the fastest speed to the scene, rapid troubleshooting. The company hundreds of maintenance staff and technical staff, 365 days a year, 24 hours standby, ensure that you in the shortest possible time to enjoy the most convenient, satisfactory service.

Six, spare parts and special tools guarantee:

Spare parts and special tools in the warranty period free of charge, free warranty upgrade; after the expiry of the warranty period of 3 years of customers to provide spare parts and special tools required quantity, and with the special tool preferential prices for supply of spare parts, thirty percent off.

We recommend that you use the spare parts provided by the manufacturer and pure quality, which can avoid the use of counterfeit, fake spare parts because you caused property damage or personal injury.

Seven, after sale service content:

(a) the service content of product warranty period:

1 quality follow-up service

For our company to install the inspection is completed by the user, and can enjoy the quality follow-up service, namely: in the installation of the completion of the transfer within 12 months, the company will provide free regular service to ensure product quality. The product warranty period, in accordance with the "warranty Zhejiang Olympic elevator return single" project requirements for a visit. Quality follow-up personnel will be according to visit requires understanding of product quality and operating conditions, and product spot check must or repair.

2 after sale service pack three

In the warranty period to ensure the product quality and the non-human factors and force majeure causes the damage of the components to be replaced free of charge. The replacement of damaged parts by Zhejiang under Austrian Elevator Co., unified recovery, treatment;

Spare parts, special tools in the warranty period for free (except artificial) supply;

The warranty period for free on product technology upgrade.

3.24 hours emergency service

Companies have a 24 hour emergency repair center branch in the country and around the repair station, after receiving the repair information users, by the emergency center immediately notify the relevant repair station emergency repair personnel rushed to the scene, with the fastest speed, rapid troubleshooting, and the cause of failure is feedback to the company repair management, in order to in the future, take corresponding preventive measures.

4 personnel training services

Division I will be in the warranty period for the user to provide free "user manual" elevator usage data, and user training elevator maintenance and management personnel, so that they master the initial safety management knowledge some elevator in daily use.

(two) the contents of service repair and maintenance

Zhejiang Olympic elevator limited company not only has the elevator maintenance and repair technology unique, with independent intellectual property rights, strict implementation of scientific, perfect, humanized repair maintenance specification and in the practical work, and effectively carry out the repair and maintenance services for customers in Zhejiang austria.

In order to ensure the operation of the elevator installation and comfortable, safe and reliable, to extend the service life, according to the different needs of the provisions of the State Council "" special equipment safety supervision regulations and users, our company can provide various ways of elevator maintenance service for the vast number of customers (Zhejiang Austrian customers can according to the actual needs of the elevator maintenance contracts signed with Division I). The basic content of Zhejiang Ao conventional elevator maintenance service:

(1) regular monthly maintenance services: the elevator maintenance personnel according to the "Zhejiang Olympic elevator repair process" requirement, according to the "Regulations of Zhejiang Olympic monthly maintenance plan" the implementation date, maintenance according to "listed Zhejiang Olympic elevator maintenance work report" project item by item.

(2) the annual cycle of maintenance: the elevator maintenance personnel and maintenance work according to the requirements of annual maintenance planning cycle, to provide the most comprehensive, most thoughtful care for your elevator.

(3) a ladder a record: will you each elevator maintenance records, fault phenomenon, replacement parts were archive, you needn't feel bothered for your elevator.

(4) monitoring (escort) service: when your units there are major events (such as opening, host large meetings or activities), or an important leader or important guests, you can advance written notice to my company repair department, our company will advance to detect and confirm the safety operation of elevator you want to use, and will be based on your needs during the event sent on-site monitoring of elevator.

(5) the reminder service: when I learned that there will be major bad weather comes, we will be in writing (such as time pressed by telephone form) to notify the user should provide necessary protection for the lift, and how to protect, to avoid unnecessary damage to the elevator, avoid loss of customers.

(6) inspection services: our company will cooperate with the competent department of the government of the user users do elevator equipment inspection work, the government departments of the maintenance of links, site content timely rectification rectification.

Nine, the maintenance of customers preferential measures:

If you choose our maintenance services, can enjoy the following preferential measures:

In the year 1 sales price twenty percent off preferential price to the user to provide spare parts for maintenance, and door-to-door. 2 a year for a free comprehensive elevator running safety and quality inspection of the maintenance of elevator, and in the end user submitted to detect maintenance inspection report.

3 Zhejiang Olympic commitments will be the most preferential prices for the user to provide elevator maintenance, modification services.

4 I will give priority to the maintenance of the user to provide elevator technology upgrade, improve the function of the proposed scheme.

We will be superb technology, good service and strict working to ensure the reliable operation of Zhejiang Olympic elevator continuous safety!